Terms And Conditions

Privacy Policy

Our Privacy Policy outlines what kinds of personal and sensitive information we collect, why we collect this information, and how we handle it.

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

Sensitive information is a subset of personal information and includes information or an opinion about your:

  • Racial or ethnic origin
  • Political opinions
  • Religious beliefs or affiliations
  • Philosophical beliefs
  • Sexual orientation
  • Criminal record
  • Health information
  • Genetic information

What information do we collect?

We may collect personal information about you when it’s reasonably necessary for or directly related to our functions or activities.

We may collect sensitive information about you:

  • Where you consent
  • When the collection is authorised or required by law
  • When the collection is otherwise allowed under the Privacy Act.

The kinds of personal information we may collect include all the following.

Information about you, such as your:

  • Name
  • Address
  • Contact details.

Information about your circumstances, such as your:

  • Employment status and history
  • Financial situation
  • Past business ownership and history

Information about your business partner:

  • Business/company name
  • ABN

Information about your interactions with us, such as:

  • Applications 
  • Payments or services we provide you
  • Feedback and complaints
  • Any other special service arrangements.

We may also collect information about you to help us establish and verify your identity and administer records, including:

  • Driver's licence/passport
  • Medicare card
  • Bank/visa statement
  • Property ownership, e.g. current rates notice.

We may also collect information about how you use our online services and applications, such as:

  • Online forms you fill in
  • Your interactions

You can read more about the collection of personal information.

How we collect information 

We collect your personal information through a variety of channels. This includes paper forms or notices, online portals, mobile applications, correspondence, face-to-face or over the telephone.

We may also collect your personal information from third parties:

  • Through administering legislation
  • In the lodgement of a complaint

When your personal information is collected from a third party, we take steps to inform you. This may occur through this Privacy Policy, application forms, notices, or discussions with our staff.

Why do we collect information?

We collect personal information about you where it is reasonably necessary for, or directly related to, one or more of our functions or activities. 

To deliver payments and services 

We may collect your personal information when it is reasonably necessary for delivering payments or services. For example, we may collect your personal information to:

  • Confirm your identity
  • Communicate with you, including by SMS or email
  • Ensure correct payments are made
  • Verify data provided in relation to claims and reviews with third parties
  • Investigate fraud, including internal fraud and the assessment of payment eligibility
  • Manage complaints and feedback
  • Manage and respond to requests for information

The reasons we collect your personal information will depend on the payments and services you access or are seeking.Â